Terms on open accounts are strictly Net 30 days for customers in the United States. New accounts are solicited and if not rated, should submit commercial or bank references or cash remittance with the initial order.

Discover, MasterCard and VISA ONLY. Payments by credit card for invoices beyond the invoice date will be charged a minimum 2.5% fee to cover the fees charged by the credit card companies.

Shipping Terms
All shipping charges will be provided to you after your have placed your order. Due to box size and ever changing fuel charges, it is best for us to contact you with the exact shipping charge after your order has been placed. Motor Freight: Shipped F.O.B. Vineland, NJ. UPS/FedEX etc.: Shipped prepaid and added to invoice unless requested otherwise.

Returned Goods
Our customers must communicate with us before returning any goods. We will promptly authorize all justified returns after an RMA has been completed. After arrangements have been made for the return, the material should be properly identified with sender’s name and address, carefully packed and reference made to the customer’s order number or to our packing slip.

Damage & Shortages
Extreme care is used in filling and packing your orders. All items are checked, rechecked and packed by experienced personnel. Should discrepancies occur, a report, referring to our packing slip number, should be made immediately for prompt adjustment. Major damage should be reported immediately to and inspected by the carrier. We will lend all assistance in helping to process your claim. UPS/FedEX, etc. Damage: All packing materials should be kept until inspected by a UPS/FedEX/DHL representative.

The Macalaster Bicknell Company, as a distributor for the products described in this catalog, warrants that representations for the products described, accurately reflect the manufacturer’s representations to the Macalaster Bicknell Company. The Macalaster Bicknell Company, therefore, expressly disclaims any and all warranties, whether implied, expressed or statutory, including the warranty of FITNESS FOR USE and MERCHANTABILITY. The Macalaster Bicknell Company will, in no event, be liable for any consequential or incidental damages caused by the use of any products described in this catalog. All statements of policy, prices and specifications are subject to change or withdrawal.